Privacy Policy

Who we are

Octanex is a Shopify design, development and CRO agency. You can contact us about this policy at hello@octanex.agency.

What we collect

When you send an enquiry, we collect your name, work email, WhatsApp number if you provide it, the services you select and the project details you share.

We do not ask for payment details or sensitive personal information through this website.

How we use it

We use your details to reply to your enquiry, discuss your project and send you a confirmation email. We do not sell your information. We share limited enquiry details with Meta to measure our advertising, as described under Cookies and analytics.

How it is stored

Enquiries are stored in our website database and sent by email to our team so we can respond.

How long we keep it

We keep enquiry details for as long as we need them to handle your enquiry and any work that follows, unless you ask us to delete them sooner.

Job applications

When you apply for a job, we collect your name, contact details, your answers to the application questions and any CV you upload. We use them to assess your application and contact you about it. The only part shared for advertising measurement is described under Cookies and analytics.

Applications are stored in our website database, and CVs are stored privately with our file storage provider, Cloudinary. Only our team can open them. To have your application deleted, email hello@octanex.agency.

Cookies and analytics

This website uses the Meta Pixel to measure visits and our advertising. It sets cookies in your browser and sends Meta details of the pages you view, including your browser information and IP address.

When you send an enquiry through our contact forms, we also tell Meta that an enquiry happened, which can include your email address and phone number in hashed (scrambled) form. When you submit a job application, we also tell Meta that an application was made, which can include your name, email address and phone number in hashed (scrambled) form. Your answers and CV are never sent to Meta.

You can limit this kind of tracking in your browser settings and in your Meta ad preferences.

Your choices

You can ask us to access, correct or delete the information you have sent us by emailing hello@octanex.agency.

Changes to this policy

We may update this policy as our website or services change. The date below shows the latest version.